Best Price Guarantee

1. Scope

Our Best Price Guarantee applies to all products offered in our online shop. If you find an identical product at a lower price from another reputable online retailer, we will refund the difference by way of cashback. This promotion is limited to the year 2025.

2. Requirements for claiming

To use the Best Price Guarantee, the following conditions must be met:

• Identical or equivalent product: The comparison product must be technically identical or at least equivalent. The basis is publicly available data sheets.
• CE marking
  The comparison product must have a valid CE marking.
• Availability
  The product must be in stock and immediately orderable from the competitor at the time of purchase.
• Comparable retailer: Only reputable online retailers based in the EU or EEA are considered. Third-party platforms, marketplaces or similar providers are excluded.
• Publicly visible price
  The relevant price is the one publicly visible on the competitor’s website (including taxes, shipping and any other fees) at the time of verification. Individual special terms, vouchers, B2B discounts or volume discounts are excluded.

3. Refund process

• The basis for calculation is our online price including 5.5% online discount.
• Submit a claim by email within 14 days after your order and attach a screenshot plus the link to the cheaper offer valid at the time of your purchase.
• We will review the claim without delay and confirm the refund if all conditions are met.
• The price difference will be refunded to you as cashback.

4. Limits of the refund

The maximum refund amount is €5,000 per customer per year.

5. Exclusions

The Best Price Guarantee does not apply to:

• Price errors or obviously incorrect offers
• Used, refurbished or B-stock goods
• Auctions or private sales
• Non-public offers (e.g. via login or closed customer groups)
• Special promotions, personalised offers, subscriptions or bundles