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Service & Support
We are autosen
Logistics & administration
Product & development
marketing
The most important questions
The shipping costs within Germany are a flat rate of €5.55. From an order value of €50, we deliver free of charge. Different shipping costs may apply for deliveries abroad - you can find an overview in the checkout or on our shipping page.
On each item page, we show you the matching items directly under the "Matching accessories" tab. With just a few clicks, you can find exactly the right accessories for your chosen product. You also have the option of clicking on "Matching accessories" under the respective item in the shopping basket. All matching accessories are listed there.
Various payment methods are available to you at autosen - including purchase on account, PayPal, Stripe, credit card, direct debit, instant bank transfer and prepayment.
All items in stock are dispatched on the same day if the order is received by 2 pm. The standard delivery time within Germany is 1-2 working days. Information on delivery times to other countries can be found in the checkout or in our dispatch area.
We deliver worldwide. You can find a complete overview of our shipping conditions in our shipping area or directly in the order process.
Our values
We are a WE
Our responsibility carries weight
Knowledge drives us
We are all equal
Act socially - always
Stay on the carpet
Evolutionary thinking on principle
Our customers are our heartbeat
Open, transparent workflow
Quality is our trademarkReal voices. Real experiences.
Very fast order processing. Dispatch takes place on the day of order, delivery on the next working day. Fast and uncomplicated help with the exchange of plugs/sockets, error was our responsibility
15.11.2024 at 13:53
As always, fastest delivery in 24 hours and product has been in use for years. Best price/performance ratio.
11.11.2024 at 14:24
Top product, fast delivery, perfect webshop - always happy to return.
13.01.2025 at 13:59
Top quality! Even personal support for questions. Even get in touch if there are inconsistencies in the order e.g. sensor M12 and then M8 cable are ordered! Thank you.
09.12.2024 at 15:12
Absolutely top service, before the purchase, after the purchase. Service technician absolutely top. Anytime and again. Very high quality products. Thank you very much.
17.12.2024 at 16:52
The shop is great, all important information immediately available. Products excellent.
24.01.2025 at 08:56 am
Never had any problems with the dealer. Complaints are dealt with promptly and in the customer's interest. Goods are dispatched quickly.
18.01.2024 at 15:13
Top article, fast delivery!
15.01.2025 at 12:52 pm
autosen – behind the scenes
Whistleblower system
We have established a code of conduct in our company that sets out our culture of values. Compliance with these values is very important to us as autosen. In order to fulfil our duty of care even better, we have set up a whistleblower system. This can be used if there is no possibility of contacting a line manager, the compliance function or the responsible Central Managing Director or the Management Board directly.
To the whistleblower system