Customer service

Do you have any questions about orders, products or need advice? In this portal, we have summarised everything you need to know about our customer service. Simply contact our service team and get the information you need quickly and easily.

Our experts provide you with help & advice

As an automation professional, you are confronted with new challenges every day as complex applications require innovative solutions as well as state-of-the-art sensors and automation technology. From the provision of technical and commercial information to the drafting of quotes and technical advice, we are happy to support you with your daily tasks. We provide you with help and advice - digital and telephone support, unconventional, efficient & solution oriented.

  • Product and application advice
  • Drafting quotes
  • Recoding of third-party devices
  • Parameter setting and adjustment of sensors
  • Advice for IO-Link products
Your contacts
Contact

Use our contact form and we will get back to you shortly or call our customer hotline.

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Callback service

Do you want us to call you? No problem. Simply use our callback service and we will call you back.

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Returns

You can return your order to us within our 30-day right of return or, in the case of defective equipment, make use of it within the 5-year warranty.

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Subscribe to the newsletter

Keep up-to-date and get all our latest news regularly via email!

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Download catalogue

Download our product portfolio conveniently and easily here.

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FAQs

Discover the answers to the most frequently asked questions.

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Sensor
Tim Graf

Head of Sales Team

Sensor
info(at)autosen(dot)com
+49 (201) 74 91 89 21
Sensor
Thorsten Takacs

Account Manager

Sensor
info(at)autosen(dot)com
+49 (201) 74 91 89 21
Sensor
Emanuele Gurrieri

Country Manager Italy

Sensor
info(at)autosen(dot)com
+39 051 37 60 60 2
Sensor
Moritz Breddemann

Junior Account Manager

Sensor
info(at)autosen(dot)com
+49 (201) 74 91 89 21
Sensor
Dieter Kaiser

Senior Specialist

Sensor
info(at)autosen(dot)com
+49 (201) 74 91 89 21
Sensor
Manfred Faltermeier

Senior Specialist

Sensor
info(at)autosen(dot)com
+49 (201) 74 91 89 21

As safe & reliable as an industry partner, as easy as an online shop

The entire process is handled completely contactless on autosen.com right up to delivery and thus meets the highest security standards. The technical and formal effort is no greater than in an online shop, and payment is simple and straightforward by invoice or credit card.

We want to give our customers the opportunity to procure high-quality industrial components with our name as a seal of quality that exactly match their requirements - as effortlessly as buying a book on Amazon. Unnecessary formalities, minimum order quantities or IT work for setting up digital procurement do not fit into today's world and the current situation.

We guarantee same-day dispatch for orders placed before 2 pm. This means that the product is usually at the customer's within 24 hours. In the event of a defect, this reduces downtime to a minimum.

At autosen, we do not have a minimum order quantity or price scales. We pass on the cost advantage from online trading regardless of the order quantity. This saves on investments and preserves liquidity: Our customers should be able to invest their money in their business, not in their spare parts warehouse.