Customer service
Do you have any questions about orders, products or need advice? In this portal, we have summarised everything you need to know about our customer service. Simply contact our service team and get the information you need quickly and easily.
Our experts provide you with help & advice
As an automation professional, you are confronted with new challenges every day as complex applications require innovative solutions as well as state-of-the-art sensors and automation technology. From the provision of technical and commercial information to the drafting of quotes and technical advice, we are happy to support you with your daily tasks. We provide you with help and advice - digital and telephone support, unconventional, efficient & solution oriented.
- Product and application advice
- Drafting quotes
- Recoding of third-party devices
- Parameter setting and adjustment of sensors
- Advice for IO-Link products
| info(at)autosen(dot)com | |
| +49 (201) 74 91 89 21 |
| info(at)autosen(dot)com | |
| +49 (201) 74 91 89 21 |
| info(at)autosen(dot)com | |
| +39 051 37 60 60 2 |
| info(at)autosen(dot)com | |
| +49 (201) 74 91 89 21 |
| info(at)autosen(dot)com | |
| +49 (201) 74 91 89 21 |
As safe & reliable as an industry partner, as easy as an online shop
The entire process is handled completely contactless on autosen.com right up to delivery and thus meets the highest security standards. The technical and formal effort is no greater than in an online shop, and payment is simple and straightforward by invoice or credit card.
We want to give our customers the opportunity to procure high-quality industrial components with our name as a seal of quality that exactly match their requirements - as effortlessly as buying a book on Amazon. Unnecessary formalities, minimum order quantities or IT work for setting up digital procurement do not fit into today's world.
We guarantee same-day dispatch for orders placed before 2 pm. This means that the product is usually at the customer's within 24 hours. In the event of a defect, this reduces downtime to a minimum.
At autosen, we do not have a minimum order quantity or price scales. We pass on the cost advantage from online trading regardless of the order quantity. This saves on investments and preserves liquidity: Our customers should be able to invest their money in their business, not in their spare parts warehouse.
